Shipping policy
Shipping & Delivery
Every Paw Chérie piece is personalized specifically for you, which means a little time goes into creating it before it begins its journey to you.
U.S. Shipping
Standard shipping is complimentary on all U.S. orders. Paw Chérie currently ships within the United States only.
Processing & Production
Personalized pieces are typically prepared for shipment within 2–5 business days after your order is placed.
Production time is separate from shipping time. Once your order ships, you'll receive tracking information so you can follow its journey.
Estimated Delivery
Your estimated delivery window will be provided during the ordering process when available. Because every piece is made to order, delivery timing includes both production and transit time.
Delivery estimates are not guarantees, but we keep an eye on delays and stand behind our Delivery Promise below.
Tracking
Once tracking becomes available for your order, it will be sent to the email address provided at checkout. Tracking may take a little time to update after your shipping label is created.
Delivery Promise
Your estimated delivery window matters to us. If your order arrives more than 3 business days after the end of your estimated delivery window, contact us at support@pawcherie.com.
We'll review the tracking information and, for qualifying delays, refund 15% of the item price to your original payment method.
Lost packages are handled separately so we can focus on getting your order replaced rather than treating it as a standard delay.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order. If you notice an error after ordering, contact us as soon as possible at support@pawcherie.com.
We'll do our best to help, but once an order has entered fulfillment or shipped, we may not be able to change its destination. Additional shipping costs resulting from an incorrect address may be the customer's responsibility.
Lost or Undelivered Packages
If tracking indicates that your package may be lost or your order has not arrived, contact us at support@pawcherie.com with your order number. We'll review the tracking information and help determine the appropriate next step.
Questions About Your Order
Questions about shipping or delivery? Contact us at support@pawcherie.com and include your order number so we can help.